Manage My Membership
CHANGE MEMBERSHIP
To upgrade, downgrade or cancel your membership, please access the Pronto Web App Dashboard on your mobile device or desktop/laptop.
PAUSE MEMBERSHIP
To pause your monthly plan, provide 5 days notice and complete the form below. You may pause your membership for up to two months per membership year.
PAUSE MY MEMBERSHIP
*Please Note: You are able to pause your membership for up to two months per membership year. Membership fees will automatically resume following the agreed pause period if there was a direct debit originally due during the pause period. If there was not a payment originally due during the pause period, your direct debit will be pushed out by the amount of time you paused for.
Complete Pause Membership Form
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Try our friendly AI chatbot “Penny”. Click the icon in the bottom right of the screen. Or email us below.
…The staff are only an email away and are always prompt, friendly and super helpful with any questions or concerns. Cassie H.